Retail and brand experience

Mall of the Netherlands ''Retail island''

In the recently opened Mall of the Netherlands in Leidschendam, we installed a striking and unique custom-made furniture piece.

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Project Information

Client

Waffle Island

Location

Leidschendam

Start - end date

- up to

The Waffle Island concept has been known in England since 2012 and has now opened its first location in the shopper’s paradise Westfield Mall of the Netherlands in Leidschendam. For Waffle Island Ltd., we produced and installed a unique and colorful sales island. Visitors can enjoy waffles, milkshakes, crêpes, and other sweet treats at this location.

The oval-shaped sales island covers 18 square meters and is constructed from cabinet carcasses with an Ecoplex cladding. The cladding is fully finished with colorful mosaic tiles. On top of this sits a pink “topping” made from HI-MACS Solid Surface. The food presentation elements are made from tempered glass, stainless steel, and HI-MACS worktops. On the exterior of the unit, we added four seating elements, and a pink Korean Sakura tree adds an extra touch of charm.

We incorporated engraved logos with LED lighting into the island and also carried out the complete electrical and water installation. The sales island was designed by Mark Niewenhuis from Ni-O for 3D Communication.

Topics

Can you also work inside monumental or existing buildings?

Yes, we do that regularly, for example in museums! We have extensive experience with structural requirements, additional permitting processes, and respecting original features during renovations or transformations. The bigger the challenge, the more rewarding the work!

How do you take user experience into account in public or high-traffic spaces?

We consider routing, acoustics, sightlines, materials, and maintenance. Everything must not only look good but also be logical, safe, and durable in use – especially in sectors such as government, culture, and airports.

Are you accustomed to working in secure environments?

Yes. Our team is trained, vetted, and familiar with the procedures. We regularly work in areas with restricted access and strict logistics, such as airports or government facilities.

Can you serve multiple locations simultaneously?

Yes. We have the organization, network, and experience to operate simultaneously at multiple locations across the Netherlands – with centralized coordination and local execution.

FAQs

Can you also work with an external architect or main contractor?

Sure. We regularly work in construction teams with external architects, contractors and consultants. We coordinate our role flexibly: from interior construction alone to taking care of the entire process.

Do you only work on large projects?

No. We also take on smaller assignments and sub-projects with the same care and professionalism. Think of reception areas, pantries, meeting rooms or custom solutions where quality and detail are important.

What does turnkey project management mean?

Turnkey means that we take care of the entire process: from engineering to planning, execution and aftercare. One point of contact, one schedule, one result. No separate links, but one sleek whole.

Do you also deliver the custom furniture yourself?

Yes. We have our own production in-house and work with a permanent group of high-quality production partners. We engineer, plan and coordinate everything — including production, installation and delivery. This is how we guarantee quality, planning and a high level of finish.

Why include Issos in the project early on?

Because we contribute ideas from practice to the practical feasibility of a project. We often see where bottlenecks can arise and how to prevent them — technically, financially or architecturally. This way, you prevent delays and failure costs.

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